- We can change culture if we change behavior.The Essence of Happiness Officers
- Strong sense of purposeHigh bar for quality, bordering on perfectionRelentless drive to deliver resultsEmbrace challenges with courageFocus on team success, not egosEmpathize and create valueThink criticallySimplifyTake initiative and assume responsibility
- Have you asked yourself lately?How do you define Happiness Officer?What is the essence of a Happiness Officer?What is expected from a Happiness Officer?
- HO
- Happiness Officers are people who do not only take delight in making users happy (by responding to their query) but are also passionate about seeing these users achieve success.
- They know how to ask questions and acknowledge when they don't know.
- They transform users into super fans, not just satisfied customers.
- They also have excellent product knowledge, love learning new things and going the extra mile
- More than delighting users and transforming them to super fans, Happiness Officers are also very passionate about our product--they know that they are critical components on making the product better to help everyone make their online presence crazy awesome through Strikingly.
-Allen - Let's put flavors in our responses.L.A.S.A.LListenListen to what the customer is enquiring about.
-direct needs-indirect needsAAdaptPut yourself on user's shoes.-profile user-emotional stateSSimplifyKeep it short and simple.-we are selling a complex technology and if we deliver it in a complex way, people won't buy it.AAnticipateThink ahead and know the user's future needs.-cover all angles of support based on what the user is enquiring about. "Customers may forget what you said but they'll never forget how you made them feel. "
-Unknown
Copyright 2015